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Services


Core Services

Technical Project Management and Deployment

  • Data Communications
  • Voice Communications
  • Applications/Systems
  • Storage

Operational Procedures

Vendor Management

Compliance and Audit

  • Information Security Processes, Procedures and Policies
  • Disaster Recovery Environments

Process Engineering

  • Business Process
  • Technical Process
  • Process Facilitation: Process Walkthrough and Table-top Exercises

Organizational Re-Alignment

  • Creation of Technical Projects for Transition to Day-to-Day
  • Creation of Technical Organizations for Transition to Day-to-Day
  • Integration of Outsourced Vendor/Partners

Technical Research

  • Technical White Paper

Business Requirements Documentation

Technical Documentation

  • Deployment Specifications
  • Network Schematics
  • Application-Level Schematics with Data Flow and Application Process Overlay


Business Continuity and Disaster Recovery Services

Business Continuity Analysis and Planning

Business to Technical Risk Assessment

Disaster Recovery Planning and Deployment

  • Manifestation of the Business Continuity Plan into Logistics and Technical Solutions
  • Planning
  • Deployment
  • Alternate Site and Data Center Site Build-Out
  • Failover Methdology
  • Application-Level and Site Failover Testing
  • Documentation: Technical and Business-related documentation
Staff Safety and Emergency Processes and Procedures
  • Staff Accountability Process
  • Evacuation Training for both Catastrophic and Non-Catastrophic Events
  • Catastrophic Process Walkthroughs
  • Crisis Management Team Creation and related Processes and Procedures
  • Creation of Wallet Cards/Call Trees
  • Definition of Staff Tools: Desk-Kits; Emergency Desk Cards

Documentation

  • Technical Invocation Documentation and Schematics
  • Application/Systems Invocation Documentation and Schematics
  • Branch and Business-Level Contingency Plans
  • Site Welcome Guides and Kits

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